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Digital business transformation services to
accelerate the growth and customer experience

Our Trusted Customers

Market Leaders in Providing Digital Business Transformation Services for Clinical Pathology and Diagnostic Labs

The reflection of growing population and chronic diseases has increased the demand for quality healthcare solutions and evidence based treatments. The convergence and development of digital tech solutions in the healthcare industry has helped several companies’ to centralize and streamline their medical operations. With rapid change in market landscape, it is estimated that the healthcare diagnostic industry potential in Asia-Pacific region will cross $190 billion value by 2025.

Why Pathology and Diagnostic Lab Digital Transformation Solutions?

For pathology and diagnostic clinical lab chains, it is extremely critical to maintain traceability and accuracy of sample collection process to improve on customer metrics and offer high quality services to meet their expectation. Voila Clinical pathology and diagnostic lab digital transformation platform, integrates, centralizes and streamlines the Field Sample Logistics operations to provide seamless tracking of sample collection operations for measurable gains , field productivity and superior customer TAT. It provides real time data to gauge and manage improvement in all key operational metrics and customer satisfaction scores (CSAT), which ultimately accelerates the business growth.

Impacts of digital transformation on customer experience

Customer
engagement

Engaging customers with single dictated channel has been long gone. In today’s digital world, businesses need to engage customers through their preferred channels or networks. Availability of accurate real time information across all stakeholders in customer facing units is critical to success. Voila addresses this need through amazing command centres and real time dashboards which reflect your strategy.

Demand for
omni-channel

Customers expect businesses to have multi-channel support systems to resolve their queries. More than voice support channel, it is critical for businesses to have email, web chat and social media presence. Voila transformation service can deliver the right fit solution based on your business strategy.

Mobile/Web
applications

Smart mobiles and Internet provide great opportunity for customers to engage with businesses remotely from anywhere and anytime.It is highly necessary for businesses to develop mobile/web apps in order to streamline internal operations and eventually open the network to cater to large network of customers for self-service .

Automation
prevalence

According to recent studies, it is concluded that customers expect businesses to provide 24/7 personalised support experience to resolve their complaints. Embracing Digital transformation and automation in field sample Operations, marketing, sales and support channels allows businesses to engage faster and improve customer experience.

Voilà Digital Business Transformation Model

Reimagining clinical path lab chains processes

Voilà digital business transformation of clinical pathology lab keeps the clinical pathology lab chains relevant to the changing market landscape. New technological innovations, increasing market demands, changing competitive strategies, new regulatory requirements are some of the forces continuously impacting clinical path lab businesses today. Voilà helps clinical pathology and diagnostic lab chains to reimagine and redesign their existing business process to cut down the operational disruptions. By implementing comprehensive operating model Voilà helps pathology lab chains stay agile and responsive in highly competitive environments

1. Tell us your top 3 goals

Grow revenue | Profits | Innovate?
Let's discuss and share ideas

4. The Transformation

From Good to Extraordinary. Boom!
Let's FOVOTM*

*iSolve's trademark Focus on One Variable Only Methodology

2. Tell us your top 3 challenges

Resources | Methods | Cash flow?
Time to set a direction!

3. Let us into your teams

Gearing up to deliver results, together!
Time to roll!

1. Tell us your top 3 goals

Grow revenue | Profits | Innovate?
Let's discuss and share ideas

2. Tell us your top 3 challenges

Resources | Methods | Cash flow?
Time to set a direction!

3. Let us into your teams

Gearing up to deliver results, together!
Time to roll!

4. The Transformation

From Good to Extraordinary. Boom!
Let's FOVOTM*

*iSolve's trademark Focus on One Variable Only Methodology

Our Digital Technology Solutions for Clinical Path Labs

Voilà Digital Technology Solutions Impact

100% tracking

100% cash retention

20% increase in sales revenue

50% savings in material cost

100% customer retention

  • 100% Tracking
  • 100% Cash Retention
  • 20% increase in sales revenue
  • 50% savings in material cost
  • 100% customer retention

Know your why. Choose your what. Leave the how to us!

Our Customers Digital Business Transformation Case Studies

METROPOLIS

With over 30 million tests a year, catering to more than 20,000 medical laboratories, Metropolis had major business disruptions to streamline their sample collection and logistics operations.

Result:
Our granular business analysis and comprehensive technology solutions helped Metropolis to increase their focus on business growth and customer experience by ultimately becoming India’s most promising healthcare brand.

Ready to get started?

Interested to know more on how Voila Business transformation service can help you deliver superior business outcomes

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